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Our Terms Shape Your Account

When you open an account with mpogoal login, you're entering into a straightforward agreement that protects both you and us.

Account security comes firstClear withdrawal and deposit rulesData handling we stand behindSupport in your language
mpogoal login Our Terms Shape Your Account
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Where to Ask About Our Terms

Live Chat Support Available 24 hours. Open your account, tap the help icon in the lobby, and…
Email Support Send detailed questions to our support team at [email protected].
In-Account Help Centre After logging in, visit Settings > Terms & Policies.
YOUR DATA, YOUR CONTROL

How We Protect Your Information

Account Verification

Before your first withdrawal, we verify your identity using your national ID and a phone number check via SMS.

Payment Data Encryption

Your DANA, OVO, GoPay and QRIS account links are encrypted end-to-end.

Cookies and Tracking

We use cookies to keep you logged in and to detect unusual account activity from new devices.

Session and Device Security

If we detect a login from an unfamiliar city or device, we send you an SMS confirmation code before access…

Data Access Requests

Want to know what we hold about you? Open a ticket in Settings > Data Request, and we'll provide a…

Policy Changes

If we update our terms, we email you at least 30 days in advance and show a banner in your…

Answers to Common Questions About Our Terms

You can request account closure anytime in Settings > Account. If your balance is zero, it takes effect immediately. If you have funds, you must withdraw them first via DANA, OVO, GoPay or QRIS, then close. Once closed, we retain your data for 3 years for regulatory compliance, then delete it.

Deposit minimums are Rp 10,000 and maximums depend on the payment method—usually Rp 50,000,000 per transaction. Withdrawals must be at least Rp 20,000 and are processed within 24 hours via your chosen rail: DANA, OVO, GoPay or QRIS. Monthly withdrawal limits reset on the 1st of each month.

If a deposit via DANA, OVO, GoPay or QRIS fails, you'll see a refund in your payment app within 2 hours. For stuck withdrawals, contact live chat with your transaction ID. We investigate within 4 hours and either confirm the payout or reverse the hold to your account.

We retain your name, ID number, and contact details for the lifetime of your account plus 3 years after closure, as required by Indonesian financial law. Transaction history is kept for 2 years. You can request earlier deletion by emailing support, depending on local law.

Yes. If you notice a withdrawal or deposit you didn't make, open a dispute ticket in Settings > Transactions within 30 days of the transaction date. We'll review your device logs, IP history, and payment confirmation, and respond within 10 business days.

Accounts may be suspended if we detect terms violations such as duplicate accounts, payment fraud, bonus misuse, or collusion with other players. We'll email you explaining the reason. You can appeal via [email protected] within 14 days of suspension.

mpogoal login operates where local law permits. Access and eligibility depend on local law. These terms are governed by the laws applicable to your region. If there's a conflict between these terms and local law, local law takes precedence for your account.